Frequently Asked Questions
Technical information about the Aura RF device
What is the power output of the Aura RF device? What are the specifications of the Aura RF device?
The Aura RF device combines four advanced technologies: radiofrequency (RF), electrical muscle stimulation (EMS), 3D massage, and LED light therapy.
Key technical specifications include:
* RF frequency: 400 kHz
* EMS frequency: 20–333–20
* EMS current intensity: 800 mA
* LED light wavelength: 630 nm
Does the Aura RF device have certifications?
Yes, the Aura RF device has all required certifications, including ROHS, PSE, FCC, and CE, confirming its safety and compliance with international standards.
What are the contraindications for using the Aura RF device?
Before using the Aura RF device, it is important to review the contraindications to ensure full safety and treatment effectiveness. The device should not be used by individuals who are:
– pregnant or breastfeeding
– currently or previously diagnosed with cancer
– suffering from heart conditions, have a pacemaker, or artificial heart valves
– carrying metal implants in the body (except for titanium implants)
– experiencing active skin inflammations, infections, eczema, or severe acne
– allergic to light (e.g. red LED light)
– directly after surgical or aesthetic procedures
If you have any doubts about contraindications or your health condition, we recommend consulting a doctor before starting the therapy.
You can also contact us directly on Instagram or via email – the Aura Ageless team will be happy to answer your questions and clear up any concerns.
What is the minimum age to use the device?
The recommended minimum age is 18 and above.
User Instructions and Charging – AURA RF
How frequently can I use the device for massages?
You can massage the same area a MAXIMUM of 3 times per week.
(2 TIMES IS FULLY ENOUGH AND THAT’S WHAT WE RECOMMEND).
How long does the charging take?
A full charge of the device takes about 2 hours. Do not charge the device for more than 4 hours.
How can I tell that the device is fully charged?
The red LED indicator will stop blinking and stay solid red when the device is fully charged.
Is the device waterproof?
No, the device is not waterproof. Avoid contact with water. It should be cleaned with a spray disinfectant.
How do I clean the device?
After each use, clean the device head with a slightly damp cloth or disinfectant spray. Do not immerse the device in water.
Are there any contraindications?
Yes, it is important to consider certain contraindications before using the device. These include:
– cancer
– pregnancy and breastfeeding
– the presence of metal implants in the body (TITANIUM IMPLANTS ARE NOT A CONTRAINDICATION)
– heart conditions such as implanted pacemakers or valves
– skin issues such as inflammations or light allergies
– recent surgical procedures
If you have any questions or concerns, we encourage you to contact us via our Instagram — we are here to help and support you.
YOU CAN USE THE DEVICE ON THE SAME AREA A MAXIMUM OF 3 TIMES PER WEEK (2 TIMES IS FULLY ENOUGH AND THAT’S WHAT WE RECOMMEND).
Gel and cosmetics
Is a massage gel included in the set? What type of gel is it?
Yes, you receive 100 ml of gel for free with the device. It is a standard ultrasound gel.
What can I use instead of your gel?
Our gel can be replaced with any ultrasound-compatible product or with aloe vera gel, provided you’re not allergic to it.
Do NOTOX cosmetics contain artificial preservatives or parabens?
No. We focus on natural formulas free from parabens, silicones, SLS, and artificial colorants. Our products are safe and gentle for the skin.
Where are NOTOX cosmetics manufactured?
The cosmetics are manufactured in Poland using the highest quality ingredients.
Customer service and orders
How can I get in touch?
You can email us at auaageless@gmail.com or message us on our Instagram @aura_ageless
Do you offer a service for device repairs?
Yes, we have an authorized service center. Contact us in case of any issues or malfunctions.
How long does the device warranty last?
The warranty lasts for 1 year from the date the package is received.
Is it possible to receive an invoice?
Yes, we issue invoices. You should enter your VAT ID (NIP) in the notes when placing the order or contact customer service by email after placing the order.
Can you purchase only the gel or accessories separately?
No, at the moment we do not sell the gel or accessories separately. We encourage you to check out our range of available cosmetics.
What is the return period for the device?
You have 14 days to return the device without providing a reason, counting from the day you receive the package. The device must be unused and must not have come into contact with the face for safety reasons. All free items must also be returned with the device.
What is the complaint process like?
In case of a complaint, please contact us by email with a description of the issue and photos. You will receive further instructions.
Who covers the cost of the return shipping?
The return shipping costs are covered by the customer, unless the product was damaged or did not match the order.
Mobile app
App – is it free?
The app is free with every device order.
How long do I have access to the app?
Access to the app is not time-limited.
How will I know how to use the device?
When you purchase the Aura device, you will get access to the app, where you’ll find: instructional videos, videos for 21 different concerns, 21-day challenges, a self-massage course by a physiotherapist, a kinesiotaping course, and a gua sha course.
Does the app work on iOS and Android?
Yes, the app works on both iOS and Android devices.
Didn't find the answer to your question?
Contact us
mail : auraageless@gmail.com
or contact.facetapes@gmail.com
IG : @aura_ageless